Community Helpdesk Advisor

Your New Role

Managed by the VCSE Team in Culture & Community Services, located with HIVE Portsmouth, our Community Helpdesk is located within Central Library.

HIVE Portsmouth  has been developed by a group of voluntary sector leaders working in partnership with the City Council and Health and Care services. The role of the HIVE is to support people within their communities to live independently, by connecting them with groups and organisations who can help them and by working with individuals to make their communities a better we also manage the City’s School uniform share store.

The role will be working as part of a team, helping connect residents, families and professionals with information, advice and support they need. You will be the first point of contact and advice on the HIVE Community Helpdesk providing a welcoming and responsive service through face to face conversations, telephone, referrals, email, social media and our CRMS system.

Although based primarily at the Community Helpdesk within Central Library, you will be expected to support other HIVE Community Helpdesk locations across the city as needed, ensuring residents can access consistent information, advice and support wherever they engage with the service.

In addition, you will support the School Uniform Share Store, helping to sort and organise donated uniforms so they can be redistributed to local families.

• Full Time
• Permanent
• Portsmouth
• 27346 £ / Year
• Closes: 27 September 2026

Local Government

You will have a customer service experience and a passion for quality customer service and delivery that is clear and accurate and an understanding of what good customer service means. With an excellent standard of spoken and written English, you will have experience of engaging with difficult and challenging situations and people. With a flexible approach and the ability to work under pressure as well as being able to show empathy and not make assumptions or judgements.