Senior Customer Feedback & Insights Lead

A leading financial services firm in the UK is seeking a Senior Customer Feedback Manager to champion the voice of customers and develop a comprehensive complaints strategy. This pivotal role involves monitoring regulatory changes, leading a talented team, and turning insights into actionable improvements. Candidates should have substantial experience in complaints management, a proven ability to deliver improvements through analysis, and the skills to work collaboratively at all levels.

Competitive salary and benefits included.
This role is for the Senior Customer Feedback & Insights Lead role at Just Group plc. We aim to respond to suitable candidates as soon as possible. Full responsibilities and requirements are described in the listing above. Learn more about the Senior Customer Feedback & Insights Lead role in the description above.