Customer Service Agent

Salary: £28,734 pa + bonus
Weekly Hours
: 42.5 hours / week, plus weekends on a rota

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a
Customer Service Agent
, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.

Our branches are busy, fast-paced places to be and, as a
Customer Service Agent
, you will be right at the very centre of it. You’re often the first point of contact for customers; so confidently delivering a
great service
with a smile is second nature. Where
you really excel
is in managing more than one task at a time - from sourcing vehicles so you can say yes to booking, resolving a customer rental query, administration of a customer account or overseeing the daily vehicle movements in and out of branch.

You don’t need any previous industry or vehicle rental administration experience to join our team (our
proven induction training
will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude(along with a Full UK or EU Driving Licence, of course!)to get things done.

Of course, a
great basic salary
, but there’s much more available for you at Northgatethan just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic
  quarterly bonus
  scheme (up to £1,387pa OTE)
• Startwith
  24days,
  increasing
  to26dayswithservice, plusthe flexibility to
  buy or sell
  up to5 extra days
  each year. Of course,you’llhave public holidays too andan
  extra day
  offto
  celebrate your birthda
  y!
• free
  life assurance
  (2x your salary)
• well-being
  services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague-only
  vehicle-leasing
  schemes
• pension
  &
  save-as-you-earn
  share scheme
• Our
  Benefits App
  offering unlimited access to a huge range of
  retailer discounts
  and
  cashback deals
  (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
• Stream App
  for all our colleagues - a Financial Wellbeing app that gives you more
  control over your pay
  . Not only does it let you choose
  when
  to get paid
  it also lets you put money aside each month and in addition you can get
  discounts
  on your shopping, check what benefits you're eligible for and can even put you in touch with a
  financial coach
  !

With over 60 branches nationwide, Northgate are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.