I.T Service Centre Operative

Ready to make a real impact? Become our next Service Centre Operative and help drive the smooth, efficient running of our Direct2

Desk service.

You will be the first point of contact for goods arriving from our Direct2

Desk (D2D) customers. This includes booking items in, checking supporting documents, logging everything accurately in our systems and processing items through our triage workflow. Throughout each stage, you’ll keep clear, organised records.

You’ll work closely with your line manager and team, especially when handing over work or escalating issues. You’ll follow all health and safety guidelines and help maintain a tidy, well‑organised working environment.

Although D2D will be your main focus, you’ll also have the opportunity to learn other areas of the business so you can support colleagues and provide cover when needed. This may include supporting our reception desk, assisting with supplier returns or working on our production line.

The successful candidate will be someone who is methodical, process driven, hardworking and thrives in a fast paced environment. You’ll be reliable, punctual and adaptable when priorities shift. You’ll also be a supportive team player who communicates clearly and is confident using computers and logging information accurately.

Experience in warehousing, stock processing or customer‑facing roles is great to have, but not essential. What matters most is your willingness to learn, your enthusiasm and your can‑do approach. If you’re curious about IT or technology, even better!

Most importantly, you’ll embody our values. You’ll work collaboratively, respond proactively, be authentic and respectful, act with honesty and show real conscientiousness in everything you do. You’ll take pride in your work and always put our customers first.

Due to the secure nature of our work, the successful candidate will need to undertake security vetting checks and must be comfortable with this.

If you enjoy hands‑on work, have strong attention to detail and love being part of a team that keeps everything running behind the scenes, this could be the perfect role for you.

The Service Centre team has earned a reputation for excellence, winning Team Collaboration of the Year at Novatech’s Employee Awards in both 2025 and 2026. They're a passionate, supportive group who take real pride in what they do.

It’s also a fantastic place to grow your career. Many people who start in the team go on to progress into other roles across the business, making it an ideal opportunity for someone looking to develop a long‑term career in the IT services sector.

There are heaps of other perks when working for us! For starters, we’re a company that genuinely cares about its people, and you’ll feel that from day one. To back that up, we’re an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey.

We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas you bring to the table to support our growth journey.

We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use – which we are super proud of!).

We are really lucky, as we have good transport links to the office for when you come in, alongside free staff parking and a…