Client Support; German Speaking

Position: Client Support (German Speaking)
Location: Hilsea

* Start Date November
* We are looking for German speaking Client Support candidates with excellent interpersonal skills for the Tech/Customer Support position.

The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.

Job functions:

-Speaking to clients to quickly get to the root of their problem.

-Providing timely and accurate customer feedback.

-Helping customers via calls, emails, community posts and live chat.

-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback

About You:

- Fluent to a native level in:
German
- Fluent level of English
- Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.

-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware

- Experience with the use of support desk tools like Salesforce, Communities, live chat would be great