German Customer Service Advisor

Location: Hilsea

German Speaking Customer Service Advisor Edinburgh – Office Based Salary - £26,800 Monday–Friday, 8:00am–4:30pm Fluent in German and ready for your next opportunity? Join a dynamic and friendly team in Edinburgh as a German Speaking Customer Service Advisor . This is an exciting opportunity to build your career in a fast-paced, travel-focused environment where your language skills truly make an impact.

What you’ll get 33 days annual leave Monthly performance-based bonus Free on-site gym Health cash plan Employee wellbeing & assistance programme Enhanced sick pay Life & health insurance Enhanced family policies (maternity, paternity, adoption) Ongoing training and development Regular team events Refer-a-friend bonus scheme

Your role As a German Speaking Customer Service Advisor , you’ll support customers with travel-related queries and deliver a seamless experience across multiple channels. You will:
Respond to enquiries via phone, email, and live chat Provide clear, efficient, and empathetic solutions Build strong relationships with customers Stay up to date with promotions and company updates Work closely with your team to maintain excellent service standards What you’ll need Fluent German and English Previous experience in customer service Strong communication and problem-solving skills Comfortable using Microsoft Office Ability to stay calm under pressure A proactive, positive attitude and desire to succeed Why join?

You’ll be part of a supportive company that values your development, rewards performance, and offers genuine career progression opportunities.