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Resolutions Lead: Customer Experience

Job in Portsmouth, Hampshire County, PO5, England, UK
Listing for: Sandwell Local Area Partnership
Full Time position
Listed on 2026-10-14
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 42000 - 52000 GBP Yearly GBP 42000.00 52000.00 YEAR
Job Description & How to Apply Below

Sandwell Council is seeking a Housing Resolutions Manager to lead the Housing Resolutions Team and oversee the handling of customer complaints. You will ensure fair outcomes and drive improvements across housing services, with a focus on learning from feedback and meeting regulatory requirements.

The role involves managing investigations, supporting senior stakeholders, and producing performance information to inform decisions.

The Housing Resolutions Lead:
Customer Experience position in the Management & Operations field is open for applications.

The Housing Resolutions Lead:
Customer Experience role at Sandwell Local Area Partnership is now open for applications in United Kingdom.

Join us at Sandwell Local Area Partnership as our next Housing Resolutions Lead:
Customer Experience in United Kingdom.

We are currently recruiting a Housing Resolutions Lead:
Customer Experience for our team in United Kingdom.

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