Desk Controller

Position: Hire Desk Controller
Job Title:

Hire Controller

Location:

Portchester, Hampshire
Job Type: Permanent, Monday – Friday, 8:00am – 5:30pm
Overview:
A new opportunity for a Hire Controller to join a prominent company that provides a wide range of services including powered access, telescopic handler rental, machinery sales, contract hire options and specialized training programs.
Our client is a leader in equipment hire and is currently undergoing remarkable growth. As a Hire Controller, you will be supporting the depot manager and working close with the sales team, completing hire transactions, and following up with admin duties.
What do I need?
 
* Prior experience working on the Hire Desks within a plant, powered access or similar environment
 
* Ability to prioritize tasks and adjust schedules as needed.
 
* Excellent verbal and written communication skills.
 
* Proficiency in IT systems, including Excel, Word, and Outlook.
Responsibilities:
 
* Provide a professional and customer-focused service, responding promptly to customer enquiries and managing orders.
 
* Produce hire quotations and identify the most suitable equipment to meet each customer's requirements.
 
* Oversee customer orders to ensure equipment is available and deliveries are completed on time and to the required standard.
 
* Monitor equipment availability.
 
* Complete and maintain all relevant hire administration and documentation accurately.
 
* Negotiate hire rates with customers and suppliers while actively managing and following up on quotations.
 
* Work closely with internal teams to ensure customer requirements are communicated and delivered effectively.
 
* Build strong customer relationships by understanding their needs and identifying opportunities to provide additional support or services.
 
* Build strong product knowledge to confidently advise customers on equipment and services best suited to their requirements