Seasonal Guest Services Host

Bring the magic of Christmas to every guest visit at Gunwharf Quays! We are looking for enthusiastic, friendly, and customer-focused Guest Services Hosts to join our team during the festive season. As the first point of contact for our guests, you'll play a key role in creating memorable experiences by providing outstanding service, offering centre information, assisting with guest enquiries, and helping to ensure every visit is enjoyable and stress-free.
Do you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service? We'd love to hear from you. This is a fantastic opportunity to gain valuable experience as part of a supportive and energetic team during one of the busiest and most exciting times of the year.

• Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
• Be confident in using radios to reach colleagues or centre personnel.
• Provide local information to support Tourism.
• Driving Guest feedback through the Share your thoughts platform.
• Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays.
• Demonstrate cooperation, professionalism and team spirit within our Guest Services Team.
• Work with a positive demeanour and support others in the team when required.
• Be open to change and be flexible within your team where requirements are necessary.
• The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleague.

• Polite and friendly demeanour
• Works well within a team dynamic
• Confident and outgoing in social settings
• Flexible on weekends and evenings

There is opportunity when the seasonal contract ends to extend into a permanent or reoccurring seasonal contract. Seasonal contracts range from 8-30 hours. Must be able to start within the first 2 weeks of November and be available throughout December.