Field Service Representative - Naval Products

Overview

Flex Field Service Representative / Naval Gas Turbines

Full Time, Portsmouth

Defence deployed services are currently going through a period of growth as our customer fleets increase and support requirements to keep them operating safely expand. Rolls-Royce Field Service Representatives (FSRs) work in deployed locations, both dockside and onboard, delivering an array of technical advice and field service tasks in support of ship OE commissioning and in service maintenance, repair and overhaul.

This role is based at HMNB Portsmouth, but the individual may be deployed (often at short notice) to any of our Naval Customer locations for fixed term assignments across the world. The ability and desire to work in any deployed location, either as a standalone FSR or as part of a multi-disciplinary team, is a key requirement for this role.

You will be responsible for the completion of maintenance, repairs and fault diagnosis scope for Rolls-Royce Naval Gas Turbine equipment, collaborating with the service provider and/or ship builders to minimise disruption and ensure operational availability. You will ensure specific maintenance programs are delivered, liaising with the customer at multiple levels within the Royal Navy and BAES.

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

You will be joining a deployed services community that works at the heart of naval operations, supporting ships through commissioning, maintenance periods and in-service requirements. The work is varied and high impact, and you will collaborate closely with customer stakeholders and internal engineering functions to keep mission-critical assets operating safely and reliably.

We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

• Oversee routine maintenance, repair, and commissioning work of Rolls-Royce marine gas turbine equipment in accordance with the technical publications and risk assessment outcome.

• Collaborate with the team of Rolls-Royce FSRs on base to co-ordinate and deliver customer contracted commissioning or operational support services.

• Travel will often be required, sometimes at short notice, in support of commissioning activity in Glasgow or maintenance tasks for ships on operation globally.

• Establish and maintain close relationships with all relevant sections of customer organisations and Rolls-Royce to collaborate on delivery.

• Review engineering changes and their effect on products in the field, including maintenance manual updates, service bulletins, red tops, to ensure changes are enacted and we keep our products operating safely.

An ability to pass a field service medical assessment is required, for the purposes of performing essential tasks safely in challenging environments (e.g. visual inspections of hardware in dark or confined ship engine rooms). All field service staff are required to complete Certified to Operate training and development as part of their extensive induction to the deployed services function.

Being a part of Rolls-Royce, you’ll know we put safety first, do the right thing, keep it simple and make a difference in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities we seek for all roles.

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