Service Coordinator
Listed on 2026-09-13
-
Engineering
Technical Support, Systems Engineer, Electronics Engineer
Company:
Manufacturing
Position:
Service Coordinator
Employment Type:
Full-time/Permanent
Working hours: 5 days a week
Work Arrangement:
Office Based
Managing the end-to-end service process, from initial customer contact and quotation through to order acceptance, service delivery, and job closure
Coordinating engineers worldwide to carry out the installation, repair, and support of company products
Acting as the primary point of contact for incoming service requests, including fault identification and issue logging
Providing customers with accurate updates and feedback on service activities and completed work
Collaborating with Sales, Engineering, and Product teams to introduce support services for new products and maintain high-quality after-sales support
Building strong relationships with customers, parent companies, and dealers across the UK and international markets
Supporting the implementation of procedures to ensure accurate recording and effective management of departmental activities
A degree, apprenticeship, or equivalent technical qualification in electrical/electronic engineering, computer systems, information technology, marine engineering, or a related technical discipline
A strong interest in electrical and electronic engineering, computer systems and technology, combined with a commitment to continually expanding technical knowledge and skills
The ability to interpret technical documents and product specifications
Proficiency in the use of Microsoft Office applications
Excellent communication and organisational abilities
A proactive, customer-oriented approach to problem-solving
Experience in service coordination, technical support, engineering, or customer support roles
Knowledge of marine electronics, navigation systems, or related technical products
Experience working in an international business environment
* We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.
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