Senior Parking Officer

Senior Parking Officer Civic Recruitment Limited
• Greenwich, GRE, gb

Location: The Royal Borough of Greenwich

Contract: 3 Month Contract

Hours: Full Time

Working Pattern: Initially office-based for five days a week during training. Post-training, a hybrid work arrangement may be available, contingent on management approval and service needs.

The Royal Borough of Greenwich is in search of a seasoned Senior Parking Officer to enhance its Parking Services team. This pivotal role involves leading and executing various senior-level administrative and operational tasks within the Parking Service. The position requires providing supervisory support, managing income-related processes, and ensuring the smooth operation of parking services. The successful candidate will also be responsible for staff management, overseeing parking permit administration, assisting with appeals and adjudication processes, and contributing to service enhancements and performance evaluations.

• Oversee the management and daily operations of the Parking Service.
• Supervise, support, and train both temporary and permanent staff.
• Process, record, and reconcile income related to:
  • Parking Notices
  • Off-Street Parking Offences
  • Parking Permits
  • Parking Passes
• Administer and distribute parking permits, vouchers, and passes.
• Monitor the recovery of parking-related income.
• Ensure adherence to financial procedures and controls.
• Maintain both physical and digital filing systems and records.
• Assist in the development and implementation of departmental procedures and systems.
• Conduct audits and inspections of on and off-street parking facilities.
• Report maintenance issues and service defects.
• Liaise with:
  • DVLA
  • London Councils
  • External Agencies
  • Internal Departments
• Generate statistical reports and management information.
• Serve as a primary contact for departmental visitors and inquiries.
• Support adjudication processes and attend Arbitration Service Offices as needed.
• Investigate and respond to correspondence regarding Penalty Charge Notices (PCNs).
• Prepare memoranda and reports related to FOI requests, complaints, and casework.
• Handle inquiries via telephone, email, written communication, and in-person.
• Assist in supervising and managing staff within the service.

Requirements:

• Experience in Parking Services, Parking Administration, Revenues, or a Local Authority setting.
• Experience in supervising or supporting staff within a service area.
• Familiarity with handling parking permits, PCNs, appeals, or parking administration.
• Strong administrative and organizational skills.
• Experience in managing customer inquiries and complaints.
• Ability to prioritize tasks in a dynamic service environment.
• Excellent communication and interpersonal skills.
• Experience in producing reports and management information.
• Proficient understanding of financial administration and income processing.
• Ability to work with precision and maintain comprehensive records.
• Experience in Local Authority Parking Services.
• Familiarity with parking appeals and adjudication processes.
• Knowledge of parking legislation and enforcement procedures.
• Experience with parking management systems and databases.
• Experience in liaising with the DVLA and external agencies.

• 3 Month Contract
• Based in the Royal Borough of Greenwich
• Office-based during initial training
• Potential for hybrid working post-training (subject to management approval and service needs)
• Bi-weekly pay
• An opportunity to join a dynamic and supportive Parking Services team
• A varied role encompassing supervisory, customer service, financial, and operational responsibilities

Ideal for candidates with experience as a Senior Parking Officer, Parking Officer, Parking Administrator, Parking Appeals Officer, Traffic Management Officer, Enforcement Support Officer, Revenues Officer, or Parking Services Supervisor.

Full-time