Deputy Care Manager

Employment Details

• Salary: £28,000 – £30,000 per annum (Dependent on Experience)
• Hours:
  
  Monday – Friday, 08:30 – 17:00
• Participation in the on-call rota to provide out-of-hours operational support as required

To support the Registered Care Manager in delivering outstanding, safe and person-centred domiciliary care services. The Deputy Care Manager will oversee care quality, compliance, staff competency monitoring and service delivery standards, ensuring regulatory requirements are consistently met while maintaining an exceptional client experience.

• Support and undertake new client consultations, needs assessments and service set-up
• Develop, implement, review and audit client care plans to ensure they remain person-centred, outcome-focused and compliant
• Conduct regular client reviews, quality assurance visits and service spot checks, ensuring actions are completed in a timely manner
• Oversee and coordinate client and Care Professional introductions to ensure safe service transitions
• Maintain proactive communication with clients and their families to ensure satisfaction and continuity of care
• Build and maintain strong professional relationships with clients, families and external professionals involved in care delivery

• Conduct regular field-based supervisions, competency observations and spot checks to ensure high standards of care delivery
• Carry out care practice observations including medication competency assessments in line with regulatory requirements
• Provide constructive feedback following observations and identify areas for development
• Support Care Professionals in maintaining accurate documentation and adherence to care plans
• Identify training and development needs through quality monitoring activity and report these to the Registered Care Manager
• Support induction follow-up observations for new Care Professionals
• Promote best practice, safe working and compliance with company policies and procedures

Formal appraisals, disciplinary processes and overall performance management remain the responsibility of the Head of People.

• Ensure accurate, timely and compliant record-keeping across Home Instead systems and People Planner
• Monitor and audit digital care planning systems to ensure high standards of documentation and regulatory compliance
• Oversee safe medication practices, including MAR/eMAR monitoring and audits
• Identify service risks and implement corrective and preventative actions where required
• Support safeguarding processes and ensure concerns are escalated appropriately
• Support CQC compliance and inspection readiness in line with Health & Social Care regulations
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy in employment and service delivery

• Deputise for the Registered Care Manager in their absence, ensuring continuity of safe and effective service delivery working in collaboration with Head of People/ Registered Manager.
• Support capacity oversight by ensuring care packages are accurately documented and communicated to scheduling
• Provide operational leadership during on-call periods, responding to urgent care or staffing matters
• Contribute to service improvement initiatives and quality enhancement plans
• Carry out any other duties required for the successful operation of the business

• Level 3 NVQ in Health and Social Care (minimum) – Level 5 desirable or willingness to work towards
• Experience with in domiciliary care delivering a wide range of personal care services
• Experience supervising medication administration and working with MAR/eMAR systems
• Strong understanding of CQC standards and Health & Social Care legislation
• Experience conducting observations, spot checks and competency assessments
• Confident using digital care planning systems and care management software
• Excellent communication and relationship management skills
• Strong organisational and problem-solving skills
• Full driving licence and access to a vehicle

• Driving Results
• Quality Focus
• Customer Focus
• Influencing
• Adapting to Change
• Teamwork & Collaboration
• Communication & Relationship Management
• Living Home Instead
• Agile Learner