Practice Development Manager

We are looking for a dynamic Practice Development Manager to lead and drive the strategic, operational and organisational development of our practice. In this key leadership role, you will focus on improving performance, profitability and long-term sustainability, while enhancing patient experience and staff engagement.

You will work closely with the Partnership, Clinical Team and external stakeholders to drive innovation, optimise systems and processes, and support growth and transformation across the practice. You will also help build and maintain key business relation shops, support the practice to meet current and future NHS priorities, and develop and grow non-core GMS business.

We are looking for a candidate with excellent communication and high-level decision-making skills, who is comfortable working in complex, uncertain environments and always seeks the best outcomes for the practice. You will network widely with key stakeholders and build strong relationships, while also holding others to account where needed to protect the interests of our business.

The role requires a solid understanding of GP finance and funding, and how to maximise the practice's viability - both by ensuring accurate, timely renumeration claims and by identifying and developing new income-generating opportunities.

You will show support, kindness and practical assistance for staff, while also providing clear leadership and taking responsibility for issues that arise in the day to day running of the practice.

Significant variation in the daily role is likely. You must be able to adapt to rapidly changing needs, taking into account ongoing projects, evolving contractual requirements, public health priorities, and local and national pressures.

The successful candidate will drive the practice forward, including managing challenging conversations when needed to achieve outstanding outcomes. We are committed to a stable, successful business that offers a supportive and enjoyable working environment and high-quality healthcare. A clear understanding of the realities of General Practice as a business, and the need to act consistently with this in mind, is essential.

Island City Practice is Innovative Caring and Professional. Where we lead others follow.

General practice is changing at pace, and we see this as a positive challenge, full of opportunities for our business.

Island City Practice provides care to 37k patients across three sites in the Island City of Portsmouth. We work as a modern General Practice with a comprehensive total triage solution and a sophisticated and mature multidisciplinary team.

In addition, we are the lead practice for Island City Primary Care Network supporting 55k patients with colleagues at a local practice.

To lead on strategic, operational and organisational development of the practice. The role will focus on improving performance, profitability, sustainability, patient experience and staff engagement. The Practice Development Manager will work closely with the partnership to develop key business relationships and support the practice to meet current and future NHS priorities, as well as to develop and grow non-core GMS business.

The following are the core responsibilities of the Practice Development Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Practice Development Manager is responsible for:

• Lead and deliver practice development initiatives aligned with National Health Service (NHS), Integrated Care Board (ICB), and Primary Care Network (PCN) priorities.
• Support strategic planning, business development, and service redesign.
• Improve operational efficiency, workflows, and use of digital systems.
• Oversee and support performance management, including Quality Outcome Framework (QOF), enhancing services, and contractual requirements.
• Identify and implement quality improvement and change management projects.
• Support workforce planning, staff development and organisational culture.
• Develop and maintain strong relationships with PCNs, ICBs, local providers, and external partners.
• Analyse data and performance metrics to inform decision-making.
• Support financial sustainability, including income optimisation and cost-efficiency initiatives.
• Ensure compliance with governance, Care Quality Commission (CQC) standards, and regulatory requirements.
• Act as a trusted adviser to the leadership team, offering support with HR compliance.

• Experience in GP / NHS management, healthcare management, practice development or an equivalent skill set from another industry.
• Strong understanding of Primary Care, NHS structures, and GP contracts.
• Demonstrable experience of leading change and service improvement.
• Experience working across PCNs or in system-wide roles.
• Knowledge of digital transformation in Primary Care.
• Experience supporting CQC inspections and quality…