Customer Success Manager – D365 Sales & Data Quality Solutions

Customer Success Manager - D365 Sales & Data Quality Solutions

Location:

Lee on the Solent, Hampshire, UK (Hybrid/Office based)

At DQ Global, we help organisations turn customer data into a strategic growth asset. Our software improves data quality directly inside Microsoft Dynamics 365 Sales, enabling reliable CRM insights, stronger customer relationships, reduced storage costs - and AI ready operations.

For over 30 years we’ve helped businesses create a trusted Single Customer View through our 4

Cs:
Capture, Cleanse, Consolidate, Compress.

Now we’re growing our Customer Success capability to support the next wave of AI adoption across the Microsoft ecosystem.

We’re looking for an energetic, curious, and customer focused Customer Success Manager to guide our clients on their journey to clean, reliable, and actionable CRM data.

You’ll become a trusted advisor to our customers - onboarding them, supporting them, coaching them, and helping them maximise value across our DQ for Dynamics product suite. Your work ensures their CRM is accurate, compliant, and ready for AI powered automation.

• Lead customer onboarding, training, and adoption programmes that make complex data concepts easy to understand.
• Deliver structured onboarding using our 30/60/90-day success plan
• Help customers achieve early wins and adopt key data-quality workflows
• Establish what “good” looks like for each customer and track progress against it
• Deliver engaging product demonstrations showcasing how data quality impacts reporting, automation, and AI readiness.
• Help customers optimise their Microsoft D365 Sales data, processes, and governance practices.
• Monitor customer health, usage, and data quality performance - identifying risks before they become issues.
• Run value reviews and provide actionable guidance using the DQ Global 4
  
  Cs framework.
• Identify opportunities for customers to benefit from additional features, modules, or service packages.
• Work closely with Sales, Product, and Support to deliver a seamless, proactive customer experience.

• A strong communicator who can translate technical ideas into everyday language.
• Solid understanding of CRM data structures and basic database concepts (entities, relationships, fields).
• Analytical mindset with the ability to interpret customer usage and data quality trends.
• Organised, proactive, and driven to help customers thrive.
• Empathetic, patient, and commercially aware - able to spot value add opportunities.
• Eager to learn and grow within a modern Customer Success environment.

• Experience with Dynamics 365 Sales, Power Platform, or similar CRM systems.
• Understanding of data quality challenges such as duplicates, decay, inconsistent formatting, or multi system fragmentation.
• Previous experience in SaaS, Customer Success, CRM consultancy, or technical support.
• Familiarity with AI/analytics initiatives that depend on trusted, high quality data.
• Familiarity with 30/60/90-day onboarding methodologies and defining customer success milestones.

• Full training on our DQ for Dynamics products, Customer Success methodologies, and consultative frameworks.
• A collaborative, supportive environment where your ideas genuinely influence customer outcomes.
• Clear progression pathways into Senior CSM, Account Management, Solution Consulting, or Product roles.
• The opportunity to work at the forefront of AI readiness and CRM data transformation.
• Pension contributions
• Free on site parking

If you’re excited about helping organisations unlock the full value of their CRM and become AI ready, we’d love to hear from you.