Network Operations Engineer

Competitive Salary & Package (Dependent on Experience)

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Any offer of employment is subject to satisfactory BPSS and SC security clearance, requiring 5 years continuous UK address history at the point of application. This role requires British citizens only.

The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a wider team providing continual and international support to the Accenture Aero & Defence Space client.

The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links.

This individual will also analyse and resolve network hardware and software problems by participating in the client Service Management processes and ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLAs.

• Plan and execute in depth technical activity.
• Influencing the direction of activities/plans and providing technical insight and guidance to others.
• Investigate and help resolve issues on customer’s network and IT environment using agreed troubleshooting methodologies.
• Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
• Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed time frames.
• Using the central document repository to ensure knowledge sharing across the team and enable best practice.
• Supporting and taking ownership of ad‑hoc projects to develop the capabilities of the Ideal Service Centre.
• Supporting wider team with knowledge share, via knowledge base communications (emails, how‑to guides etc.) and contribution at team meetings.
• Participation in the on‑call and shift rota; this is an onsite delivery‑based role.

• BPSS and SC security clearance with 5 years continuous UK address history at the point of application.
• Experience with in information security/technology focused on networking.
• Experience with Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
• Cisco certification, including Cisco CCNP or multiple CCNA across Network technologies/areas.
• Proven experience in incident management, service request management and problem solving.
• Experience of using ticketing systems and monitoring and management tools.
• Ability to communicate effectively and build relationships to understand client requirements.
• Ability to deliver against deadlines and agreed SLA targets.
• Ability to take ownership of an issue or task and see it through to completion.

• Full clean driving license is preferable.