User Researcher - Government

UK Government (SC clearance is essential)

• Outside IR35
• 400- 500 per day
• Hybrid - Portsmouth (3 days per week)
• 3-month contract
• Active SC clearance - essential

SR2 is recruiting for an experienced User Researcher to join a multidisciplinary digital team delivering user-centred services within a high-profile UK Government programme. You'll play a key role in shaping digital products by ensuring user needs remain at the heart of service design and delivery. Due to the secure nature of this work and the fast turn around required, applicants must already have active SC clearance - unfortunately we cannot put you through this if you do not already have it.

Working closely with Product Managers, Designers, Developers and Delivery Managers, you'll plan and deliver a range of qualitative and quantitative research activities across the service lifecycle. You'll identify user behaviours, pain points and opportunities, translating complex findings into clear, actionable insights that influence design decisions, product backlogs and future service improvements.

The successful candidate will be confident selecting appropriate research methods, facilitating workshops and research playback sessions, engaging with a wide range of stakeholders, and advocating for user-centred design within an agile delivery environment.

Requirements:

• Experience working within secure government environments - essential
• Active SC clearance - we cannot put you through this if you do not already have it
• Familiarity with GDS Service Standards or similar user-centred design frameworks
• Proven experience as a User Researcher within Agile digital delivery environments
• Strong experience delivering both discovery (generative) and evaluative user research
• Experience planning and conducting interviews, workshops, usability testing and other research activities
• Ability to synthesise research into personas, user journeys and actionable recommendations
• Experience communicating findings to technical and non-technical stakeholders
• Strong facilitation and stakeholder engagement skills

Please apply with a copy of your CV and Emma from SR2 will be in touch with suitable candidates regarding the next steps.