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Service Desk Analyst: Secure ITSM in MOD Environment
Job in
Portsmouth, Hampshire County, PO5, England, UK
Listed on 2026-08-28
Listing for:
Carbon
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Carbon in Portsmouth seeks a Service Desk Analyst to join our IT Service Management function, supporting a secure MOD private cloud environment. The role sits in a structured ITIL 4 framework with first-line incident handling and escalation to specialist teams.
You will provide responsive user support on-site in Portsmouth, using Jira Service Management and Confluence to manage issues and knowledge. Eligible for SC clearance and committed to continuous improvement, this role runs 8am–4pm on-site
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