Service Desk Team Lead — SLA Guardian & Coach
Job in
Portsmouth, Hampshire County, PO5, England, UK
Listed on 2026-08-29
Listing for:
Allscreens Nationwide Ltd
Full Time
position Listed on 2026-08-29
Job specializations:
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IT/Tech
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Management
Job Description & How to Apply Below
A Service Desk Team Lead role at All screens Nationwide Ltd in Portsmouth is responsible for day-to-day supervision of a service desk, balancing hands-on escalation with people management to drive improvements in service delivery and customer satisfaction.
You will oversee rota planning, 1-to-1s, and training, ensuring adherence to SLAs, incident categorisation, prioritisation and timely resolutions while fostering knowledge sharing and process enhancements across the team.
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