IT Service Desk Team Lead — Elevate Support & SLAs
Job in
Portsmouth, Hampshire County, PO5, England, UK
Listed on 2026-08-29
Listing for:
Randstad Delivery
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, IT Project Manager, Technical Support
Job Description & How to Apply Below
Randstad Business Support is seeking an IT Service Desk Team Leader in Portsmouth for a contract of up to six months. You will supervise a team of analysts, balance hands-on escalation with people management, and drive continual service improvements.
Responsibilities include ensuring SLA targets, managing escalations, QA, reporting, and maintaining the knowledge base. Strong ITIL understanding and communication skills are essential.
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