Senior Information Technology Support Engineer
Job in
Portsmouth, Hampshire County, PO5, England, UK
Listed on 2026-09-12
Listing for:
Vallum Associates
Full Time, Seasonal/Temporary
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, Desktop Support, HelpDesk/Support
Job Description & How to Apply Below
Senior Information Technology Support Engineer
Key Responsibilities
- Provide 1st–3rd line desktop support for business systems, applications, and end‑user devices.
- Serve as the first point of contact for the IT Helpdesk, managing incidents and ensuring SLA compliance.
- Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
- Install, update, and troubleshoot software, patches, and security updates within Windows environments.
- Manage Active Directory, including Users, Groups, OUs, Group Policy, NTFS Permissions, and DFS.
- Administer and support the Microsoft 365 Tenant (Users, Groups, Teams, One Drive, Exchange Online, SharePoint).
- Support Windows Server services, including DHCP, DNS, print services, and DFS.
- Assist with network troubleshooting (VLANs, TCP/IP, LAN/WAN, Wi‑Fi, switches, routers, VPN configurations).
- Provide support for audio‑visual equipment and meeting room technology.
- Maintain accurate IT asset tracking for mobiles, laptops, and PCs.
- Produce and maintain technical documentation for processes, configurations, and troubleshooting steps.
Skills, Experience & Attributes
- 3–5 years experience in an IT support role handling 1st–3rd line issues.
- Strong understanding of Windows 11 deployment, maintenance, and troubleshooting.
- Proficiency with Active Directory, Group Policy, and Windows Server administration.
- Experience supporting Microsoft 365 Apps and hybrid environments (Exchange Online, Teams, One Drive).
- Solid troubleshooting skills for network connectivity, TCP/IP, VLANs, VPNs, and general networking issues.
- Basic knowledge of IT security best practices, endpoint protection, and compliance.
- Experience supporting AV systems and meeting room technologies.
- Strong organisational skills with ability to prioritise tasks and manage incidents efficiently.
- Excellent interpersonal and communication skills; comfortable in a client‑facing, service‑oriented role.
- Demonstrated eagerness to learn and adopt new technologies across IT infrastructure.
- Ability to work both independently and collaboratively within a global IT team.
Seniority level
:
Mid‑Senior level
Employment type
:
Full‑time
Job function
:
Information Technology
Industries
: IT Services and IT Consulting
Position Requirements
10+ Years
work experience
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