IT Support Engineer

Full-time, Permanent
Portsmouth | Office-based with travel to other offices
£30,000 - £32,000

About the role

We're looking for a proactive IT Support Engineer to join our growing IT team at Reassured.

This is a great opportunity for someone who enjoys solving technical problems, delivering excellent customer service and working in a fast-paced environment where no two days are the same. You'll play a key role in keeping colleagues connected and productive, providing hands‑on support across hardware, software, networks and business systems.

Working as part of a collaborative IT team, you'll support users across the business, troubleshoot a wide range of technical issues, and help ensure our technology infrastructure runs smoothly with minimal disruption.

What you'll be doing

• Providing 1st and 2nd line support across hardware, software, network and user issues.
• Managing support tickets, prioritising incidents and ensuring timely resolution.
• Installing, configuring and maintaining laptops, desktops, mobile devices and business applications.
• Troubleshooting hardware, software and network issues both remotely and on‑site.
• Supporting users across multiple office locations.
• Setting up new starters, user accounts, permissions and access rights.
• Assisting with technology rollouts, upgrades and business change projects.
• Creating and maintaining support documentation and user guides.
• Escalating complex issues where appropriate and following established support processes.
• Supporting the wider business with day‑to‑day IT requirements and continuous improvement initiatives.

What we’re looking for

• Experience supporting users within a Windows environment.
• Strong troubleshooting and problem‑solving skills.
• Good understanding of desktop hardware, operating systems and networks.
• Excellent communication skills and the ability to explain technical concepts to non‑technical users.
• Strong customer service skills and a positive, can‑do attitude.
• Ability to prioritise workload and manage multiple issues at once.
• A genuine interest in technology and a desire to continue learning and developing.

Nice to have

• Experience with Jira or another IT ticketing system.
• Understanding of ITIL principles.
• Relevant IT certifications or qualifications.
• Experience supporting a multi‑site business.

At Reassured, technology plays a key role in supporting our people and customers. You'll be joining a collaborative team where your work has a genuine day‑to‑day impact, helping colleagues across the business stay connected, productive and supported.

Benefits include:

• Employee Assistance Programme
• Enhanced maternity leave
• Medical cash plan
• Virtual GP
• Enhanced annual leave with length of service
• Death in service (3x basic salary)
• Free parking
• Referral scheme (up to £2,400 per referral)
• Incentives including annual trips abroad

If you're passionate about technology, enjoy solving problems and take pride in delivering excellent support, we'd love to hear from you.