Information Governance and System Co-ordinator

We are looking for an Information Governance and System Co-ordinator to join our friendly, innovative and well supported primary care team at Trafalgar Medical Group Practice

The Information Governance and System Co-ordinator reports directly to the Business Manager and is responsible for supporting them in coordinating Information Governance across the practice, managing Subject Access Requests, coordinating IT equipment, working closely with our technical support and other system suppliers.

Trafalgar Medical Group Practice (TMGP) works from two sites in Southsea, one being Eastney Health Centre, the other Osborne Road. The successful 27,000 patient Practice continues to grow and has a medical team of 6 partners, and 12 salaried GPs. Our nursing team, led by our Clinical Manager, are very experienced and highly regarded. Along with a strong pharmacy team and physios they are all supported with an excellent admin, secretarial and reception team who work across both sites.

The Information Governance and System Co-ordinator reports directly to the Business Manager and is responsible for supporting them in coordinating Information Governance across the practice, managing Subject Access Requests, coordinating IT equipment, working closely with our technical support and other system suppliers.

Coordinator for Information Governance (IG) across the practice, updating policies, training documents, supporting auditsand involved with data security, confidentiality and compliance requirements.

Manage Subject Access Requests (SARs), support the business manager in dealing with data breaches and information governance incidents, coordinating investigations, responses, records and escalation where required.

Support the practice manager with managing the practice IT systems and digital infrastructure, acting as the key link with external IT support, NHS/Trusted Technology providers and other system suppliers.

Maintain asset and equipment registers,including hardware, software, devices, licences and associated records, and oversee telephony and communication systems, coordinating faults, upgrades and supplier support.

Assisting the Business Manager with Information Governance duties

Support the Business Manager with any data breaches, coordinating investigations etc

Assisting the Patient Experience Manager when dealing with any complaints involving patient data or confidentiality

Logging and investigating any IG issues

Supporting with audits, in particular the Data Toolkit

DevelopSOPs relating to IG and Data Security

CompleteIG checks across the practice

Manageall Subject Access Requests, from receipt, administration, coordinating the reports and delivery

Maintaina log of all SARs

Supporting staff with routine IT queries and escalating issues where necessary.

Updating and maintaining the practice asset register.

Monitoring stocks of IT consumables, including toners and drums, and reporting low stock levels.

Undertaking routine checks to ensure clinical rooms have the required IT equipment and reporting any faults or shortages.

Assisting with the deployment and setup of IT equipment, including PCs, laptops, phones,and printers.

Encourage team working and development

Ensure good staff communications

Maintaining PAT testing records and assisting with the scheduling of annual testing.

Assisting with the organisation of maintenance visits and contractor access.

Train and support staff in safeand effective use of the clinical systems.

Ensureand promote confidentiality throughout all aspects of your duties.

In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do soin confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers,Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance…