Training and Software Support Guru

We are looking for an additional Training and Software Support Guru to join our ever expanding Support team. You will need to be proactive, customer-centric, and to take accountability for the customer experience. A self-starter and team player. You’ll need to be able to demonstrate a successful track record in Customer Support and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of Tru Blue for their business.

Role

• You will be responsible for engaging with customers and managing to resolve their queries across multiple channels, including email, video calls and phone;
• Assist in the facilitation of the onboarding of new Tru Blue customers including providing on-line training and the occasional on-site training.
• Planning and preparing for each session, depending on the customers’ requirements.
• Support all general queries that come through to Support.

Experience

• Excellent written and verbal communication skills;
• Demonstrate experience in troubleshooting and problem-solving;
• High attention to detail;
• Ability to work independently and as part of a team;
• Demonstrated strong customer relationship skills, an ability to engage with all levels.
• Ability to be self-driven and self-sufficient while working remotely;
• Strong analytical and problem-solving skills.
• General I.T. knowledge
• At least 2 years’ experience in a similar role

Desired Skills/Experience:

• Knowledge of the KBB Industry
• Experience in using ticket software
• Own car and Full Driving licence

The Team

At Tru Blue, we have the very best people who are passionate about our product and supporting our customers.

We offer a supportive team environment that is focused on delivering exceptional support to Tru Blue Customers through understanding their needs and providing proactive solutions and education.

Our team works remotely so that you can do your part from the comfort of your own home - communication, organisation, accountability, and autonomy are key to your success.

Teamwork is the foundation of our company culture and success.

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Human Resources
• Industries Software Development

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