Senior IT Helpdesk Specialist & 1st-Line Mentor
Listed on 2026-10-12
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IT/Tech
HelpDesk/Support, IT Support, Technical Support
VINCI Construction is seeking a Senior 1st Line Support to join the UK Service Desk. You will handle calls, emails, and ITSM tickets, act as the first technical escalation point, and mentor junior 1st Line agents to improve investigation quality and first-time fix rates.
You'll work to meet KPIs, document thoroughly, and contribute to knowledge articles while exploring automation opportunities. This role focuses on hands-on support rather than management, with scope across the UK platform.
Our team is growing, and we are hiring a Senior IT Helpdesk Specialist & 1st-Line Mentor in United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior IT Helpdesk Specialist & 1st-Line Mentor role in the description above.
We appreciate your interest in this position.
Join VINCI Construction and contribute to our ongoing work.
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