IT Infrastructure & Field Engineer Apprentice

If you want to move forward with your IT career, each day to be different than the previous one and to learn every IT aspect, then this is the right place. This role is an excellent opportunity for an aspiring IT Helpdesk Support / IT Support Engineer / IT Technician, to learn new skills and progress within the IT field. PETA are proud to be working with Rocket Computer Services Ltd to support them with the recruitment and training of a new IT Apprentice.

This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies. Progression opportunities are offered for the successful candidate upon completion of their apprenticeship and integration with the team.

As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Rocket Computer Services team combined with 25 days of off the job training at the PETA training centre in Cosham.

What will my new role involve? Joining the team as an IT infrastructure apprentice, you will learn:

• Install and maintain computer hardware, laptops, audio/visual equipment and peripherals
• Routine administration including data backups and Active Directory maintenance
• Software installation, maintenance and upgrading in line with rocket development policy
• Administration and development of Internet, Intranet, Extranet, and E-mail systems, including learning platforms and websites
• To keep abreast of technological developments and encourage the use of ICT at all levels
• To support staff and students with the set-up and preparation of ICT equipment around clients

• GCSE English and maths at grade C/4 or above (or equivalent)
• Good communication skills
• Have a personable, friendly and polite nature
• Strong customer service skills
• Have a basic understanding of Operating Systems and Office applications
• A genuine interest in ICT
• Be able to pass an enhanced DBS check
• Drivers license will be a requirement due to the nature of the role – visiting client sites

• ICT qualifications are advantageous
• Able to self-manage your workload and work using own initiative
• Experience using Windows, Google Classroom and iPads is favoured

Rocket Computer Services Ltd are an established IT Support Company committed to providing high quality support across Portsmouth and Hampshire. We pride ourselves on our professional and friendly approach in meeting the needs of our clients. We offer a variety of bespoke support packages across the business and education sectors creating more time for your staff to do the work they need to do while we take on your technical issues.

• 20 days holiday plus bank holidays
• Bonus scheme and staff socials
• Joining a relaxed and friendly team
• Progression opportunity