LV Licensing Specialist

RWS Linguistic Validation (LV) is looking for an experienced Licensing Specialist to join us on a 6-month, full-time, fixed-term contract. You will manage licensing activities for one of our key pharmaceutical clients: researching and reviewing licensed Clinical Outcome Assessment (COA) instruments, building instrument profiles, securing licenses and permissions from copyright holders, and giving the client accurate, timely licensing quotations.

RWS Linguistic Validation (LV) is looking for an experienced Licensing Specialist to join us on a 6-month, full-time, fixed-term contract. You will manage licensing activities for one of our key pharmaceutical clients: researching and reviewing licensed Clinical Outcome Assessment (COA) instruments, building instrument profiles, securing licenses and permissions from copyright holders, and giving the client accurate, timely licensing quotations.

This role suits someone with existing COA licensing experience who can contribute from the first weeks and work with minimal supervision.

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

• Process all assigned requests for licensing and permissions for COA instruments for the client account.
• Research prior translation projects and the information required to complete instrument profiles.
• Conduct searches for instrument records, licensing information, and pertinent reference details using a range of methods, including web, email, document files, and direct contact with copyright holders, developers and distributors.
• Maintain organized records of instrument information, updating the instrument database when needed and communicating updates to the team.
• Review clinical trial protocol information and client request forms to extract the details that matter for instrument description and usage.
• Communicate with clients about specifications and other information to provide accurate and timely quotes, making sure client needs are met and issues are resolved quickly.
• Generate licensing quotation modules for inclusion in LV department quotations, and follow through with clients on changes to projects and priorities while keeping a clear record of scope changes.
• Prepare reports, memos and status updates documenting licensing activity and the status of client requests.
• Coordinate with the Finance team to ensure invoices and payments for licensing work are processed correctly.
• Adhere to RWS Quality Management System requirements, including ISO 9001 and ISO 17100.

• Bachelor's degree with one to two years of work-related experience.
• Experience in COA licensing and/or linguistic validation is strongly preferred.
• Experience with medical terminology and/or within research or clinical settings is desirable.
• Ability to find, analyze, interpret, summarize, and compile data from various research sources.
• Ability to work with minimal supervision and show appropriate initiative when making decisions and solving problems.
• Ability to prioritize and organize multiple tasks to ensure timely and accurate completion.
• Clear, professional written and verbal communication in English, including with clients and external copyright holders.
• Excellent customer service skills, including the ability to resolve client issues or complaints.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat.
• Ability to maintain confidentiality of client and company information.

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