Global Head of Digital Services & AI Enablement
Listed on 2026-11-01
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IT/Tech
AI Business & Operations, Change Management, IT Business Analyst
The British Council is seeking a strategic, innovative Head of Digital Services & Enablement to drive digital transformation across Customer Sales & Service (CSS). You will lead digital optimisation, customer systems, knowledge management, service enablement, automation and AI adoption to enhance customer experience and operational efficiency.
Reporting to the Director of Customer Operations Delivery, you will help deliver the CSS Strategy and TOM, collaborating with Technology, Product,
This posting is for the Global Head of Digital Services & AI Enablement role at British Council, based in United Kingdom.
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