Senior Assistant Data Solutions

Clearing & Payments department supports the bank in a back office capacity, supporting the bank's operational processing for various banking products, working with the retail branches and Front office teams to support London Branch and Subsidiary customers. As a Senior Assistant - Payment and Data Solutions, you will support the Business Solutions Management (BSM) team in delivering business solutions, process improvement, automation and project governance across the department.

You will play a critical role in ensuring operational efficiency and supporting strategic initiatives. This is a full time permanent position.

• Extract, validate and analyse data from internal systems, ensuring data accuracy and consistency and generate business insights to support operational and strategic decision-making
• Develop and maintain management reports, dashboards and Excel-based reporting tools, including advanced formulas, VBA macros and automated reporting solutions
• Support departmental automation initiatives, including monitoring Robotic Process Automation (RPA) processes, investigating exceptions and performing routine maintenance
• Identify opportunities for continuous improvement through process optimisation, automation and emerging technologies
• Maintain departmental documentation, governance records, control evidence and internal collaboration platforms to support regulatory compliance, knowledge sharing and operational excellence
• Assess business impacts and analyse business requirements arising from system enhancements, regulatory changes and operational initiatives, identifying practical technology-enabled solutions to improve operational efficiency and business processes
• Coordinate end-to-end solution delivery with Technology, Operations, Risk and external stakeholders, including requirements gathering, development, testing, implementation and post-implementation support
• Support project governance through the maintenance of project documentation, trackers, action logs and management reporting
• Ensure all activities are performed in accordance with Bank policies, regulatory requirements, service level agreements and internal control standards

• Degree educated in Business, Finance, Economics, Information Systems, or other relevant subjects
• Relevant professional qualifications (e.g. BCS, PRINCE2, Agile, Lean Six Sigma or equivalent) is a plus
• Commercial experience in data analysis, reporting and management information (MI) production
• Experience supporting business process improvement, automation or digital transformation initiatives would be advantageous
• Experience in payments within Financial Services or banking operations would be a plus
• Experience with Power BI, Power Query, Power Automate or other Microsoft Power Platform technologies
• Knowledge of SWIFT payment message standards (including ISO 20022) or payment operations
• Basic programming or scripting capability (e.g. Python, VBA, Power Shell or similar) would be beneficial
• Familiarity with change management or project delivery methodologies (e.g. Agile, PRINCE2)
• Excellent communication skills
• Proficiency in Mandarin is preferred
• Advanced MS Excel skills, including formulas, Pivot Tables, Power Query and VBA/Macros
• Excellent analytical and problem solving skills
• Highly organised and attention to detail
• Flexible and responsive to changing business priorities
• Interest in emerging technologies, AI and automation, with a willingness to learn and apply new technologies to improve business processes