Network Flushing Operative

We’re making a difference:
Together, we can ensure that there is enough water for everyone, now and in the future. We are thrilled to offer an opportunity within our Network Department for a Network Flushing Operative. In this role, you will be responsible for effectively flushing the distribution network and identifying maintenance needs, all while ensuring that activities are aligned with PW’s operating procedures.

You will also ensure that all company and regulatory standards are consistently followed. With a positive, proactive attitude, you will confidently manage queries in a calm and thoughtful manner. You’ll enjoy working in a supportive team environment, with the opportunity to work outdoors and tackle new challenges each day. Your efforts will play a key role in providing a vital service to our customers.

You’ll also work closely with other departments and external partners to resolve network and customer concerns. The successful candidate will consistently reflect our core values of Excellence, Integrity, and Future Focus.

What will you be doing?

Key Responsibilities

• Adhere to all Health and Safety policies and procedures.
• Provide exceptional customer service when interacting with both internal and external customers.
• Ensure that all network operations are conducted thoughtfully, with careful planning and consideration.
• Complete all operations in line with relevant PW policies, procedures, and RAMS (Risk Assessment and Method Statements).
• Perform field activities with effective customer communication, ensuring all relevant information is accurately processed and returned.
• Follow department-specific risk and COSHH assessments in line with PW standards.
• Assist in the timely, proactive, and reactive communications with both customers and internal departments.
• Ensure all face-to-face customer interactions are handled with grace and professionalism, maintaining high standards of customer service throughout.
• Participate in out of hours work as required, with the flexibility to begin flushing operations when network conditions permit.

What do you need?

Skills, Qualifications & Competencies

• Ability to work gracefully under pressure, balancing varying priorities.
• Exceptional time management skills to ensure timely completion of tasks.
• Strong communication skills, with the ability to connect confidently at all levels.
• Proven ability to network and build strong, lasting relationships with both internal and external stakeholders.
• A thorough understanding of all field activities and operations.
• Water hygiene certification is desirable.
• NRSWA qualification is also desirable.
• The successful applicant will be required to have a full UK manual car driving licence (Class
  
  B), will have to undergo a driving assessment, consent to ongoing driving licence checks and additionally any other safety measures deemed necessary by Portsmouth Water Ltd in connection with driving.

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What can Portsmouth Water offer you?

At Portsmouth Water
, we believe in rewarding our people. Here’s just a taste of what’s waiting for you when you join the team:

• Holidays Made Better - 25 days of annual leave, plus bank holidays
• A Pension That Works for You - generous pension scheme, contributing up to 15%
• Performance Pays Off - non-contractual bonus of up to 6% of your basic salary
• Family Comes First - enhanced maternity, paternity, and adoption leave and pay
• Social Events - all expenses covered summer and winter social events
• Peace of Mind, Always - life assurance scheme with 4x salary lump sum
• Comprehensive Wellbeing Support - confidential mental health and wellbeing advice 24/7 and Health Hero app
• PW Perks – Treat Yourself! - exclusive discounts at thousands of retailers, plus benefits like Electric Vehicle Scheme, Cycle to Work Scheme, Health Cash Plan, and more