Development & Value Chain Manager

The role in a nutshell:

The Manager – Value Chain, Mobility & Ancillary Services is responsible for the operational performance of the Mobility & Ancillary Services supply chain team and suppliers.

The Remarketing team sit within the operations area of the business, being responsible for the efficient and profitable Remarketing of vehicles and assets owned or managed by KINTO. Remarketing is more than just selling the asset – the team supports the business in achieving its objective of multi cycle leasing (Project Encore), optimising Vehicle Lifetime Value (VLV).

• Responsible for the operational performance of the Mobility & Ancillary Services supply chain team and suppliers, ensuring that they provide a lead in customer experience, whilst delivering against KINTO’s key performance indicators
• In addition to performance of these suppliers, the role encompasses evaluation, selection and implementation of new Suppliers in this area, in line with wider KINTO Vendor Management policies and the wider Vendor Management structure.
• Effective management of all relevant suppliers including holding monthly reviews to feedback position against KINTO SLA’s and KPI’s. Implement effective counter measures to improve performance where CSI is below KINTO targets.
• Drive Rental channel growth utilising KINTO owned and wider Toyota Group owned assets, in accordance with company MTBP targets by working with the KINTO sales and marketing teams to ensure account managers are up to date on current offers and stock availability.
• Monitor pricing within the rental market to ensure KINTO proposition remains as competitive as possible in all areas, developing and implementing counter measures where required.
• Deliver the volume and financial objectives for Rental, both through suppliers and through Direct Rental of KINTO and Toyota group assets, developing and implementing counter measures where volumes track below target.
• Work alongside the Senior Manager Remarketing Strategy to ensure robust data and reporting on rental units in operation and related revenue and profit.
• Support and develop direct reports to deliver across all areas of responsibility.
• Work with the General Manager of Customer Experience to ensure customer CSI scores achieve the level KINTO expects and to ensure customer satisfaction across the rental, fleet management and collections areas of the customer journey.
• Develop new processes and initiatives to deliver against KINTO company objectives, strategic direction and Mid Term Business Plan, collectively known as our “Hoshin”
• Improving customer service levels through initiatives that ideally also drive revenue

• This role could develop to take full ownership of the whole secondary leasing business to grow this channel within the KINTO ecosystem.
• Development of a KINTO White label rental system to increase visibility of the channel both internally and with our current multi-brand customer base.
• Bring new ideas into the team relating to improving customer satisfaction results. Empower your team to be agile, learn at pace and never stop learning.
• Onboarding new suppliers to ensure the best tariffs, pricing and possible service for our customers.
• Identify new opportunities within the One Toyota group to support the wider business with used and new routes to market, utilising available stock channels.
• Learn a more in-depth knowledge of the used car market.
• Create new pricing methodology to ensure our rental offering is as competitive as possible.
• Work with our rental supplier to set KINTO up on their rental panel to secure incremental B2B rental business.
• Positively influence the Sales and Account management teams in promoting KINTO rental product.
• Support the Senior Manager Remarketing Strategy to develop new channels to market for B2B Rental of KINTO and Toyota Group assets.

The role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be…