Project Manager, Program ​/ Project Manager, Operations Manager

Role Overview

We are seeking an experienced and proactive Project Manager to oversee end-to-end delivery of restoration projects across the Portsmouth and surrounding areas. The role involves managing multiple insurance-led and private restoration projects, ensuring works are delivered safely, on time, within budget, and to the highest quality standards.

The successful candidate will act as the primary point of contact for clients, insurers, loss adjusters, contractors, and internal teams, maintaining excellent communication throughout the lifecycle of each project.

• Manage restoration projects from initial instruction through to completion and handover
• Coordinate and supervise site teams, subcontractors, and suppliers
• Develop project programmes, schedules, and cost controls
• Ensure compliance with health & safety legislation, company procedures, and industry standards
• Liaise with insurers, loss adjusters, surveyors, and clients to provide regular progress updates
• Conduct site inspections and quality assurance checks
• Manage variations, risks, and changes to scope
• Monitor budgets, authorisations, and cost reporting
• Ensure accurate documentation, reporting, and record-keeping
• Resolve issues and delays efficiently while maintaining customer satisfaction

Essential:

• Proven experience in project management within restoration, construction, or property services
• Strong understanding of insurance-led restoration works (fire, flood, escape of water, impact damage, etc.)
• Excellent organisational and time-management skills
• Strong communication and stakeholder management abilities
  
  Sound knowledge of health & safety requirements (CDM awareness)
• Ability to manage multiple projects simultaneously
• Full UK driving licence

Desirable:

• Relevant project management qualification (e.g. PRINCE2, APM, SMSTS)
• Background in building surveying or construction management
• Experience working directly with insurers and loss adjusters
• Knowledge of estimating and cost control systems

• Professional and customer-focused approach
• Strong problem-solving and decision-making skills
• Ability to work under pressure and meet deadlines
• Detail-oriented with a commitment to quality
• Team player with leadership capability

• Competitive salary based on experience
• Company vehicle or car allowance (if applicable)
• Pension scheme
• Ongoing training and professional development
• Opportunity to grow within a rapidly expanding restoration business