Head of Environment and Soft Facilities Management

Head of Environment and Soft Facilities Management Offer :
Project Managers / Facility Management Contract type:
Permanent

Schedule:

Full-Time Country:
United Kingdom Equans is looking for a Head of Environment and Soft Facilities Management to join the team at Queen Alexandra Hospital in Portsmouth on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The Head of Environment and Soft Facilities Management will provide strategic and operational leadership across all Soft FM and Environmental services, ensuring the effective delivery of contractual, financial, quality, safety and compliance objectives. The role is accountable for service performance within a complex healthcare environment, including stakeholder management, operational governance, resource deployment and continuous improvement across multiple service streams.

The postholder will require extensive knowledge of Soft FM services, including catering, cleaning, logistics and user-focused services, together with a strong understanding of Health & Safety legislation, ISO standards, Food Safety and sector-specific compliance requirements. The role also requires a proven track record in financial management, budgeting and commercial contract delivery, alongside the ability to lead large teams by example and demonstrate servant leadership behaviours at all times.

What will you deliver?

Overall responsibility for the leadership, welfare, development, engagement and performance of Soft FM and Environmental teams, headcount responsibility: 950 direct and indirect reports

Ensure the effective delivery of all Soft FM and Environmental services in line with contractual KPIs, service level agreements and client expectations

Provide strategic and operational leadership across a large, multi-service portfolio, ensuring services are delivered safely, efficiently and to the required quality standards

Proactively manage service performance, operational risk and emerging challenges to maintain business continuity, resilience and service excellence

Develop and implement service improvement, innovation and efficiency initiatives that support continuous improvement and value delivery

Lead, manage and develop Soft FM and Environmental teams, ensuring effective workforce planning, performance management, succession planning and employee engagement

Build and maintain effective relationships with clients, stakeholders, partners and internal teams, using strong communication, influencing and negotiation skills

Act as the senior escalation point for service issues, ensuring the timely resolution of customer complaints, operational challenges and performance concerns

Manage budgets, financial performance and P&L delivery, ensuring robust cost control, forecasting, commercial awareness and effective resource utilisation

Budget responsibility: £40 million

Ensure compliance with Health & Safety, Food Safety, regulatory and ISO standards, supported by robust policies, procedures, audits and assurance processes

Lead quality assurance, auditing, governance and continuous improvement activity across the service portfolio. Ensure robust reporting processes are in place and provide accurate management information to support decision-making, contract governance and performance management

Act as a subject matter expert in Catering and Soft FM service delivery, advising on best practice, operational effectiveness and service improvement

Number of service streams: 12 Soft Services and 2 Environmental service lines

Responsible for budget control, forecasting, cost improvement plans, retail income growth and delivery of financial targets

Ensure all equipment and assets are maintained, compliant and managed in line with ISO standards, operational requirements and contractual obligations

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;25 days annual leave (+ public holidays)
Life Cover equivalent to 3 times annual salary

Employee discount shopping schemes on major brands and retailers

Gym membership discounts

Cycle to work scheme

Holiday purchase scheme2 corporate social responsibility days per year Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Attractive Employee Referral Rewards Scheme Access to our growing employee networks including Access…