Team Manager

ABOUT

THE ROLE As Section Manager in one of our Customer Delivery Hubs, you'll manage a team of Partners responsible for direct-to-customer deliveries and ensure the supply chain runs smoothly, while maintaining the highest customer service standards expected of the John Lewis brand. You'll ensure all operations adhere to legal compliance rules and regulations and deliver all operational KPIs / SLAs in line with Partner, customer, and profit business-wide metrics.

In addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £3.75 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £4.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

At a glance Partnership Role

Title:

Section Manager, Customer Delivery Hub Positions Available: 2 (1x Permanent, 1x 6-month Secondment/Fixed-Term)

Location:

South Central (Customer Delivery Hub) in Southampton Hours of work:
Full-time, 41 hours per a week.

• Week 1:
  Wednesday–Saturday (6:00 am–5:00 pm)
• Week 2:
  Monday (5:00 am–4:00 pm), Tuesday–Thursday (6:00 am–5:00 pm)
• Week 3:
  Tuesday–Friday

• Week 1:
  Monday (5:00 am–4:00 pm), Tuesday–Thursday (6:00 am–5:00 pm)
• Week 2:
  Tuesday–Friday (10:30 am–9:30 pm)
• Week 3:
  Wednesday–Saturday (6:00 am–5:00 pm)
• Week 4:
  Monday–Thursday (10:30 am–9:30 pm)
• Week 5:
  Tuesday–Friday (6:00 am–5:00 pm)
• Week 6:
  Wednesday–Friday (10:30 am–9:30 pm), Saturday (7:00 am–6:00 pm)

• Planning operational resources (daily and weekly) with the Partners and agency.
• Developing and maintaining relationships with the operational teams to ensure communication across the site remains effective.
• Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement within the team.
• Ensuring daily communication with the transport planning team.
• Managing the day-to-day running of the transport office (for example, schedules and conference calls).
• You’ll need to be open to flexible working hours, as this role has the head of branch, out-of-hours, and key holder responsibilities. During these times, you will be held accountable for the site's business continuity procedure.
• It’s crucial that you act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site.

• People management experience within a large team environment
• Experience working in a fast-paced, operational environment
• Strong stakeholder and agency management skills
• Experience managing performance, absence and conduct, including disciplinaries and grievances
• Knowledge and understanding of transport operations and legal compliance
• Strong communication, organisation and problem‑solving skills
• Ability to manage competing priorities and make effective decisions under pressure
• Experience driving performance and maintaining high standards across a team

• Transport Manager CPC qualification
• Hiring Manager and/or recruitment experience
• Incident management experience
• Experience of managing fleet, drivers or transport operations
• Experience using transport, workforce management or performance systems
• Experience of continuous improvement and delivering operational efficiencies

Closing Date:
September 20, 2026 Pay: £36,600.00 - £57,600.00 Annual Contract Type:
Permanent Hours of Work:
Hours are a 3 week rota;
Week 1 Wednesday, Thursday, Friday, Saturday Week2 Monday, Tuesday, Wednesday, Thursday Week 3 Tuesday, Wednesday, Thursday, Friday. Mondays are always 5am-4pm All other days are 6-5pm. Job Level: Partnership Level 8…