Chief Operating Officer

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow , and make a lasting difference in your career, your team, and your impact.

MHR is looking for an accomplished Chief Operating Officer to lead our end-to-end customer operations and service delivery model.

This is a significant leadership role with accountability for Professional Services, Managed Services, Service Desk, Service Management, Customer Success and Service Design. You will bring these teams together through one integrated operating model, ensuring customers receive consistent, high-quality outcomes throughout their relationship with MHR.

As a member of the Executive Leadership Team, you will help shape and deliver MHR’s strategy, strengthen operational discipline and build the capabilities required to scale sustainably. You will balance customer value, service quality, commercial performance, operational efficiency and colleague engagement while maintaining a strong customer-first culture.

• Own the performance and continuous improvement of MHR’s customer-facing operating model.
• Establish clear objectives, operating rhythms, governance and performance measures across all areas within the remit.
• Ensure effective collaboration between Professional Services, Managed Services, Service Desk, Service Management, Customer Success, Service Design, Product, Sales and other corporate functions.
• Translate business strategy into practical operating plans, priorities and measurable outcomes.
• Build an efficient, scalable and resilient organisation capable of supporting growth and changing customer needs.
• Maintain appropriate operational controls, risk management, business continuity and regulatory compliance.

• Lead the delivery of implementation, consultancy, configuration, transformation and other professional services engagements.
• Improve project predictability, delivery quality, utilisation, margin performance and customer outcomes.
• Strengthen delivery methodologies, resource planning, capacity management and portfolio governance.
• Ensure effective management of delivery risks, dependencies, scope and customer expectations.
• Develop a high-performing professional services organisation with the skills and capabilities required for future growth.

• Provide strategic and operational leadership for MHR’s managed payroll services.
• Ensure payroll services are accurate, timely, secure, compliant and consistently delivered.
• Maintain strong controls around payroll processing, data protection, operational risk and service continuity.
• Improve scalability, automation, productivity and…