Volunteer Support Officer

This is an internal vacancy and we invite applications from employees of Portsmouth Hospitals University Trust and the Isle of Wight NHS Trust only.

NHS Band 4: Salary £27,485 - £30,162 per annum

Contract: Temporary for 12 months

Full time: 37.5 hours per week.

We are excited to share this wonderful development opportunity within our Voluntary Services team.

This is a fantastic chance to get involved in shaping and supporting our amazing community of over 450 enthusiastic volunteers across the organisation. You'll help ensure they feel welcomed, supported, valued and ready to make a real difference for our patients and teams.

Key Responsibilities:

• To provide support to the Deputy Voluntary Services Manager assisting with the management and development of an effective voluntary service.
• Oversee the day-to-day welfare of volunteers from across the trust and its partners.
• To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
• To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers
• Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
• To manage, undertake and organise induction and on-the-job training for volunteers.
• Ensuring that volunteers feel valued/recognised for their contribution and regularly review retention of volunteers.

Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service (SCS) is essential for us to support our clinical and operational services, and our wider transformation programme.

Our vision is:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations.
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.
• Build resilience for individuals and our teams.

The SCS is delivered across IWT or PHU , you may be based at either and may be required to undertake business travel between sites.

Job purpose:

• To provide support to the Deputy Voluntary Services Manager assisting with the management and development of an effective voluntary service.
• Oversee the day-to-day welfare of volunteers from across the trust and its partners.
• To be responsible for ensuring effective and efficient recruitment procedures for volunteers within the Trust, and its charity partners.
• To co-ordinate the collection of patient feedback through surveys by the Patient experience volunteers.
• Handling all applications for current vacancies and responding to new requests or areas for development of voluntary help.
• To manage, undertake and organise induction and on-the-job training for volunteers.

Job Overview:

• Manage the day to day work functions of the busy Voluntary Services office, including the supervision, training and development of a small team of employees and volunteers.
• Effectively manage the office and its voluntary and physical resources, ensuring a high level of service and cover is maintained by the voluntary service staff at all times.
• Oversee the day-to-day welfare of a large number of volunteers from across the trust and its partners.
• Liaising with Voluntary Services Administrators, Happy to Chat volunteer team, Hospital Guides, Patient Experience volunteers and response volunteer team.
• Liaise with and assist Voluntary organisations internally and externally to the Trust, in…