One Stop - Customer Service Assistant

Overview

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about store performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Following security procedures and wearing safety equipment where available to keep myself, colleagues and customers safe.
• Following the Think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts and communicating clearly with customers.
• Maintaining a clean, tidy and organized store environment and keeping aisles clear of congestion.
• In the absence of the Shift Leader and Store Manager, running the shift when required.
• Following all training to keep the store safe and compliant with legal requirements.
• If this store has a Post Office Local, duties will include day-to-day post office operations and the role may require a Post Office Financial and criminal conviction background check; if checks fail, the job offer may be withdrawn.

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

To explore the full list of colleague benefits, please  and scroll to the bottom of our Careers Page.

* As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

Being part of the community is at the heart of everything we do. We’re proud to donate and support local charities and partnerships, including Fare Share and Olio, and to engage in initiatives that reduce food waste and support those in need.

We’re proud to be an inclusive workplace that celebrates diverse backgrounds and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunity. Our six colleague networks – Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women – help foster a safe, supportive environment.

Our Disability Confident Leader (Level
3) status reflects our commitment to accessibility. For more information on accessibility support, please contact us. One Stop reserves the right to withdraw the vacancy before the closing date if a suitable applicant is found earlier.