Store Manager - Gunwharf Quays Outlet

What you’ll do

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
• Own the change agenda landing transformation initiatives with clarity, urgency and pace.
• Build a high‑performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Drive digital adoption and omnichannel capability - helping teams sell across all platforms and channels.
• Be the voice of your store - representing your people, saying it as it is and owning the follow‑through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

• A proven leader of large teams in a fast‑paced retail environment with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.
• Strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
• Track record of performance management, leading teams to deliver results at pace.
• Confident using digital tools, data and systems to make better, faster decisions and coach others to do the same.
• Skilled in building partnerships across your team, peers and region to share insights, solve problems and deliver transformation.

• 20% colleague discount across all M&S products.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• Discretionary bonus schemes based on personal objectives and business performance.
• Defined Contribution Pension Scheme and Life Assurance.
• Tailored induction and training programmes.
• Perks and discounts via M&S Choices portal.
• Industry‑leading parental, adoption and neonatal policies.
• Wellbeing support including 24/7 Virtual GP and PAM Assist.
• Charity volunteer day.

Marks & Spencer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, protected veteran status, or disability status.