Store Manager, Retail & Store Manager

CELEBRATE LIFE & EXPRESS LOVEFlagship Store Manager – Ernest Jones – Stratford City

We are thrilled to be opening a brand-new Ernest Jones flagship store at Westfield Stratford City—a bold, beautiful space designed to elevate the customer experience and showcase our exceptional jewellery and watch collections.

This is a rare opportunity to play a pivotal role in bringing a new store to life from day one. As our Store Manager, you’ll have the unique chance to build and shape your own team, embed an inspiring culture, and create unforgettable moments for customers in one of the UK’s most vibrant retail destinations.

As Store Manager here at Ernest Jones in Stratford City you’ll be responsible for achieving the store’s targets through promoting the sales culture in‑store, building and inspiring a strong customer‑first team and by ensuring compliance with company policies and procedures.

You’ll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store. You’ll also oversee the planning and organisation of operational activities within the store.

We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations.

At Ernest Jones you’ll devote your time to establishing excellent relationships with our clients, to ensure that when making a special purchase from our breath‑taking collection of exquisite diamonds, our selection of some of the world’s most prestigious watch brands or our extensive range of exclusive luxury jewellery and gift items that they are guided by your experience and knowledge to select the perfect piece to mark their occasion.

• An excellent track record of successfully achieving KPI's.
• Experience of holding accountability for managing the commercial performance of a store.
• Experience of leading store teams.
• Experience of target‑setting and interpreting business data.
• An ability to inspire, coach and develop your team to maximise potential and performance.
• Proven track record of role‑modeling and consistently delivering amazing customer experiences.
• Clear passion for our products and ability to put yourself in our customers' shoes.
• A competitive spirit.
• Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.

Upon joining us as a Store Manager you’ll be supported from day‑one through our bespoke Management Induction programme, which equips you with the core details you require in order to succeed in-store. Brand training and internationally recognised Gemmological qualifications and other product‑based training modules will all also be available at your fingertips through our internal ‘Signet Jewellery Academy’.

In addition to being able to access dedicated Learning & Development resources, you’ll also achieve the following benefits:

• Competitive salary including sales incentives.
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 33 days holiday per year.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme – An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level
1). All employment is decided on the basis of qualifications, merit and business need.