Business Manager

Job Summary

We are seeking a driven and ambitious Business Manager to support the Sales Manager in a fast‑paced and dynamic sales department. The focus is on achieving and exceeding sales targets while maximising profit, ensuring high customer satisfaction, and fostering repeat business. The role offers a competitive market‑leading salary with an OTE of £60,000 and the potential to exceed targets.

• Conduct daily reviews of enquiry activities to ensure each opportunity is fully exploited and a follow‑up strategy is in place.
• Participate in daily briefings, keeping the Sales Manager and team updated on departmental actions and activities.
• Manage each customer enquiry from start to finish, supporting the Sales Manager in leading the team and maintaining a robust process for every opportunity.
• Play an integral role in the customer experience.
• Construct the customer deal, including the sale of finance solutions, value‑added products, and service plans, ensuring an efficient and profitable contribution to the retailer.
• Assist the team in identifying customer needs and coaching them to use effective questioning and listening techniques.
• Confirm any financial settlement on all vehicles taken in part exchange and arrange settlement on completion.

• A competitive salary and performance‑related bonus.
• A structured career path with opportunities for personal development and training.
• Bespoke induction and ongoing training throughout your career.
• Enhanced family leave benefit.
• Life insurance.
• Bupa Healthcare Cash Plan for you and your family.
• Opportunity to join the company pension scheme.
• 25 days holiday (plus bank holidays), increasing with length of service.
• Discounts on new vehicle, used vehicle, service and parts purchases.
• Perks and discounts with high‑street and online retailers and services.

• Previous Showroom Manager, Business Manager, or Transaction Manager experience preferred but not essential.
• Strong drive to produce results and motivate others.
• Understanding of all aspects of financial and insurance product regulations (full training provided).
• Exceptional customer relationship skills and negotiating ability.
• Effective time‑management skills and ability to work well under pressure.
• Customer service champion who exceeds expectations in every element of the Hendy experience.
• Confident Excel user.
• Automotive industry or vehicle sales experience preferred.
• FCA accreditation beneficial.
• Full UK driving licence.

Successful candidates will be subject to appropriate pre‑employment checks, including right‑to‑work verification and DBS checks.

Hendy Group is a family‑run business with over 80 sites along the South Coast. We have delivered a premium experience for 165 years, striving for 100% customer and colleague satisfaction and valuing honesty, quality, care, and customer service at the heart of everything we do.

Apply Now.