Customer Success Executive

We’re looking for a Customer Success Executive to join our growing Defence Sales team!

Working with customers across the Ministry of Defence, defence organisations and industry partners, you’ll play a key role in managing customer relationships, supporting account growth and identifying new sales opportunities.

• Building and maintaining strong customer relationships across Defence accounts.
• Supporting the post‑sales customer journey and ensuring an exceptional customer experience.
• Working closely with Business Development Managers to identify and develop growth opportunities within existing accounts.
• Proactively identifying cross‑sell, upsell and new business opportunities, and helping to convert these into revenue.
• Supporting customer renewals, quotations and commercial conversations where appropriate.
• Working towards KPIs and low level sales targets, contributing to the overall success of the Defence Sales team.
• Managing customer enquiries and resolving issues effectively and professionally.
• Maintaining accurate CRM records, pipeline updates and sales reporting.
• Collaborating with internal technical, operational and customer success teams to deliver the best outcomes for customers.

We’re looking for someone with experience in a customer‑facing role, such as Customer Success, Account Management or Sales Support, who enjoys building strong relationships and delivering outstanding service. You’ll be a confident communicator, able to engage effectively with customers, colleagues and stakeholders at all levels.

The ideal candidate will be highly organised, with excellent attention to detail and the ability to manage multiple priorities in a fast‑paced environment. Experience using CRM systems and Microsoft 365 is essential, along with a proactive approach and a genuine desire to help customers achieve their objectives.

Experience with in the Defence sector or a technology‑focused organisation would be advantageous, but it isn’t essential. More importantly, you should take ownership, enjoy solving problems and be motivated by contributing to both customer success and commercial growth. As this role works with defence customers, security clearance (such as SC and BPSS) is required; we will fund the process for you to obtain this.

• 25 days holiday plus bank holidays (with the chance to buy additional days)
• Health plan scheme
• Upskilling apprenticeship training
• Cycle to work
• Employee Assistance Programme
• Staff discounts
• Social and wellbeing events
• Hybrid working (after training period)
• A great breakout room Kitchen and shower facilities