B2B Account Manager

Account Manager (Customer Success Manager)

Location: Portsmouth, UK (Hybrid/Office based)

Working Hours: 8.30-5.30pm Monday-Friday

Salary: £30,000- £40,000 (OTE £50,000+ by year 1, £60,000 by year
2)

Lead Forensics is a dynamic and innovative SaaS company specializing in identifying website visitors that visit our clients’ sites to help convert them into actionable leads. We pride ourselves on our cutting‑edge technology and dedication to delivering exceptional value to our customers. We are looking for motivated and customer‑focused Customer Success Managers to join our team and play a key role in driving client retention.

Requirements:

• 2-3 years of experience within a client‑facing role such as Account Management or Customer Success
• Experience using CRM systems
• Confident personality with excellent communication skills
• Experience interacting with Director‑level individuals
• Strategic thinker with problem‑solving skills
• Confident & tenacious
• Self‑starter with a passion for delivering and meeting targets
• Strong negotiating skills

In This Role,

You Will Be:

• Building & maintaining strong client relationships with a portfolio of customers; hosting online meetings with stakeholders to review progress of their desired outcomes.
• Identifying, qualifying, and providing support to resolve issues, working with internal departments (Support/Product) as required.
• Contributing to revenue growth by upselling or uplifting client contracts.
• Negotiating contract renewals and expansion proposals.
• Identifying further use cases to increase value and liaising regularly to develop strategies.
• Working towards weekly KPIs and monthly targets, both individually and as a team.

What We Offer:

• Clear progression plan – six‑month salary reviews allowing promotion and increased earnings.
• World‑class training – a three‑week onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
• Team incentives – recent trips include Vegas, Croatia, Rhodes, and more for top performers.
• Regular company socials.
• Commission scheme.
• Enhanced sick, maternity and paternity pay.
• Pension scheme with employer contributions.
• 25 days holiday plus bank holidays.
• Free parking and onsite gym.
• Employee assistance programme.
• Hybrid working.

Travel: Required to our Portsmouth office three days a week.

Job Type: Full‑time, Monday‑Friday.