Senior Client Engagement Consultant - Early Years

JOB DESCRIPTION

AKG Group UK Company:

AKG (UK) Learning

Position Title:

Senior Client Engagement Consultant

Role Status:

F/T

Reports To:

Client Engagement and Experience Director

Roles Reporting to this Position:

None

Primary Objective:

The primary purpose of this role is to meet or exceed the company sales revenue targets in your sector. This will be achieved by adopting a consultative approach with clients and working closely with the relevant colleagues from Quality and Operations to develop bespoke programmes that are aligned to clients identified training needs. As a Senior Client Engagement Consultant your primary target audience will be large employers who are apprenticeship levy payers.

You will develop new business relationships and manage your accounts to ensure targets are met and there is a continuous flow of new employer opportunities and accounts are well managed to achieve regular repeat business.

As part of the management team, you will work with peers to ensure the service offer meets and exceeds client expectations, support Operations to resolve delivery issues, work with the Enrolment Administrators to achieve targets and remove barriers and bring new ideas to the table. Additionally, you will take on the role of mentor for Client Engagement Consultants, supporting them with research and sales techniques that assist them to generate learner starts in their sector.

A key success factor is to have passion about your sector and share the core community centric values of the business. As part of the AKG, we aim to make a difference and add value beyond the achievement of a qualification and/or apprenticeship.

Key Relationships/Interactions

Internal

• All AKG (UK) Learning Departments

External

• Local Authorities
• Sector Influencers and Networks
• Stakeholders

Key Responsibilities

• New Business Development
• Register on the main online procurement portals used by your sector.
• Keep abreast of trade publications for potential new opportunities.
• Monitor opportunities arising, for those that are suitable for LPU, summarise the key information for discussion with the CEED and other relevant colleagues.
• Work closely with your peers to ensure you understand their requirements and share any suitable opportunities.

  b. Bids and Tenders

• Adopt a proactive approach to support the writing of bids and tenders in your sector.
• Work with other members of the bid writing team to achieve the best submission.
• Lead on the development and delivery of pitches and presentations to potential clients.
• Take a supporting role with colleagues who are developing and delivering pitches and presentations for potential clients.

  c. Sales Channels, Partnerships and Subcontracting

• Make effective use of a range of sales channels to develop new client relationships and new business.
• Adopt an outward facing approach, identifying potential partnerships that could yield new business in your sector.
• Maximise networks to identify subcontracting opportunities that LPU might be interested in exploring.
• Attend relevant conferences and careers fairs to generate new business.

  d. Apprenticeships:
  Levy and Non-Levy

• Meet or exceed new business sales targets.
• Target larger levy paying employers to develop long-term sustainable relationships.
• Adopt a consultative approach, looking beyond just apprenticeships, but at the wider business training and development needs.
• Carryout a Training Needs Analysis (TNA).
• If ESOL is identified as an area for development, ensure our USP in this area is brought to the table and the Head of Learner Support is involved in key discussions.
• Promote our apprenticeship matching service.
• Produce engaging business proposals and presentations, with the objective of securing new business.
• Work with the client to develop programmes and plan cohorts of new apprenticeship starts.
• Work with the marketing and design team to develop branded marketing resources.
• Work with Quality and Operations to make agreed adaptations to the core curriculum.
• Refer high quality learner starts that support the business to minimise early leavers and maximise timely achievements.

  e. Commercial and Advanced Learner Loans

• Linking to 1.d.iv and 1.d.vi, ensure that all commercial opportunities are fully explored and included for further discussion as part of the business proposal.
• Identity common requests for commercial training in your sector.
• Promote LPU’s ESOL for Work programmes.
• Linking to 1.d.iv and 1.d.vi, ensure that when appropriate Advanced Learner Loans…