Recovery Officer

Job Overview

We are recruiting for an Income Recovery Officer to join our team in Portsmouth
. This full‑time permanent position requires 37 hours per week, with a minimum of 20% office‑based. The role involves managing a caseload of rent arrears accounts and supporting customers to sustain their tenancies, with eviction as last resort.

• Managing a caseload of rent arrears accounts in line with agreed procedures.
• Engaging with customers to record contacts, agreements, and referrals.
• Providing tailored support and advice to help customers sustain tenancies.
• Developing a strong understanding of benefits and payment processes.
• Working collaboratively with internal teams (neighbourhoods, tenancy support) and external agencies (housing options, DWP, homelessness services).
• Ensuring business and customer impacts are considered in all recovery actions.

• Experience in debt recovery and a customer‑centric environment.
• Demonstrable awareness and knowledge of the social housing sector.
• Strong communication and relationship‑building skills.
• Ability to work effectively with internal and external stakeholders.

• 26 days holiday (plus bank holidays) pro‑rata with the opportunity to buy or sell annual leave.
• Productivity‑related bonus scheme.
• Contributory pension: 6% employee contribution, with employer matching between 7% and 10%.
• Life assurance paid at 3× annual salary.
• Private medical insurance.
• Health care cash plan (Medicash).
• Enhanced pay for maternity, paternity, adoption and shared parental leave.
• Access to counselling, legal and financial information.
• Electric car scheme.
• Access to in‑house and e‑learning courses, coaching and mentoring programmes.

We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We are a disability confident leader with disabled‑friendly offices and will make reasonable adjustments throughout the recruitment process.