Telecom Service Advisor

Telecom Service Advisor

Portsmouth

Temp to perm

Combination of Shifts – Covering Days, Nights and Weekends

Up to £9.50 per hour

Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint Telecom Service Advisors to their team, to operate and maintain a customer focused efficient, fast, and accurate telecommunications service.

• Handling inbound and outbound calls
• Managing a busy switchboard
• Logging requests
• Working towards SLAs
• Prioritizing urgent jobs
• Preparing and distributing reports
• Provide service to internal and external clients
• Logging jobs and allocating work to engineers
• Prioritising work as appropriate and efficiently
• Manage the completion process once works are carried out
• Ensure compliance and procedures are followed as directed
• Other ad hoc administrative duties as required

(Suitable candidate will be required to undergo a Low-Level Security Clearance and must be fully vaccinated, due to the working environment)

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.