Safeguarding and Specialist Casework Lead; Maternity Cover

Type
: 12-month fixed-term contract (maternity cover).

We anticipate that there may be opportunities for permanent employment within the Safeguarding Team beyond this contract, subject to funding and staffing requirements. Any future role would have a separately agreed remit.

Hours
:
Full-time, 40 hours per week

Reporting line
:
Chief Operating and Impact Officer, with handover support from the Head of Safeguarding and Violence Against Women and Girls

Location
:
Remote, UK-Based.

The Cyber Helpline is a movement by the information security community to step in and fill the gap in support for victims and survivors of cybercrime, digital fraud and online harm. It is a UK-based charity that provides free, expert help to victims and survivors by helping them understand, contain, recover and learn from experiencing a malicious online issue. We have directly helped over 70,000 individuals and families in the UK and the USA.

On top of the opportunity to do some good with your skills, The Cyber Helpline will offer you the opportunity for training, skills development, and career development opportunities. This is an opportunity to apply your safeguarding and victim support experience to the challenges of cybercrime and online harm. You will work alongside colleagues with specialist cyber expertise, with access to training and professional development.

The Safeguarding and Specialist Casework Lead will lead The Cyber Helpline’s day-to-day safeguarding response and provide specialist support to service users experiencing heightened risk or vulnerability.

Working within the Safeguarding Response Team, the postholder will respond to safeguarding alerts, advise staff and volunteers, and coordinate appropriate support and referrals. They will also manage a caseload, including children and young people aged 13–17 and adults with additional support needs, providing trauma-informed, person-centred support alongside the Helpline’s cyber expertise.

The postholder will contribute to safeguarding training, reporting and improvements to practice, helping colleagues recognise and respond confidently and appropriately to safeguarding concerns.

During maternity cover, the role will report to the Chief Operating and Impact Officer, who will act as Designated Safeguarding Lead and retain strategic safeguarding oversight. The postholder will lead operational delivery with delegated authority and senior support.

Lead the day-to-day response to internal safeguarding alerts, acting as the first point of contact during agreed working hours for colleagues seeking support, assessing risk, prioritising concerns and coordinating timely action.

Make and record proportionate safeguarding decisions within delegated authority, seeking support from the Designated Safeguarding Lead where needed.

Provide practical advice to staff and volunteers on vulnerability, safeguarding concerns, professional boundaries and appropriate next steps.

Maintain regular contact with Team Leads and the Case Support Team to identify concerns and support safe case management.

Determine whether cases require specialist support through the Escalations queue or can remain with their existing case holder with additional guidance.

Make or coordinate referrals to statutory and specialist services, working collaboratively with external professionals.

Support effective multi-agency responses for service users with complex or overlapping needs.

Maintain oversight of open safeguarding concerns, referrals and outstanding actions.

Recognise and elevate significant, complex or unresolved concerns without delaying urgent protective…