Quality Assurance and Improvement Trainer

Under general supervision, this position is responsible for managing the department’s training program to include facilitation, assessing needs, developing curriculum, and ensuring program compliance with mandatory standards;
Acts as subject matter expert in clinical and non-clinical policies and procedures;
Provides leadership, guidance, support and training to all staff. Reports to the Utilization Administrator.

• Collaborates with employees, leadership, and business partners to assess training needs and respond to organizational changes;
  Evaluates organizational leadership needs and create targeted development plans to build internal capabilities.
• Designs and evaluates assessments, knowledge checks, and surveys to measure learning outcomes, and implement improvements as needed.
• Reviews and refreshes existing learning content to ensure it addresses skill gaps and aligns with leadership and organizational goals.
• Stays current on operational changes to ensure all training materials are accurate and relevant;
  Delivers or oversees new hire, refresher, remedial, and process change training as needed.
• Provides regular status updates on training progress, recommendations, and emerging needs;
  Provides information systems training for both clinical and non-clinical staff. Assesses training needs and document course attendance. Prepares training status reports and organize training materials.
• Responds to urgent content creation requests, ensuring high-quality materials are delivered within tight deadlines.
• Maintains training records, including employee participation, performance, and productivity metrics. maintains a training database to monitor and document training and attendance; produces statistical reports as requested; recommend improvements to training and tracking systems; and develop, maintains and orders training materials.
• Develops and facilitates a comprehensive supervisory academy to aid with soft skilled development and leadership development.

Collaborates with work force to ensure alignment and effectiveness with the agency's and city's mission, vision, values, and strategic initiatives;
Evaluates the effectiveness of training programs and recommend improvements based on feedback and outcomes.