Network Engineer

Position Title: Network Engineer

Location: Portsmouth, VA

Division: Command Cyber Solutions

Salary: 75,

The Network Engineer plans, supports and evaluates complex existing network systems and makes recommendations for resources required to maintain and/or expand service levels. This resource will provide highly skilled technical assistance in network planning, engineering and architecture. Also provides and develops technical standards and interface applications; identifies and evaluates new products; provide solutions for network problems. Interfaces with internal/external customers and vendors to determine system needs.

Plans and incorporates how new network resources and applications will exist on the network. Provide monthly metrics for network availability and bandwidth usage as well as other metrics as requested.

Responsible for network capacity planning. Use network management tools to discover, map and maintain the network. Responsible for network equipment OS and version upgrades. Responsible for conducting research of new technologies and implementation strategies. Monitor and maintain network interfaces to ensure their highest level of performance and makes modifications and enhancements as needed. Responsible for documenting procedures and keeping network diagrams and related material up to date.

Handle escalated user problems, questions, and request on network issues. Work with other groups within IS to resolve network related issues as needed.

• Provide network management and operational support to, monitor network performance, identify potential problems, and perform resource load balancing.
• Troubleshooting to ascertain maintenance requirements for all equipment incorporated into the network, configuration management, and system integration of new and existing users.
• Conduct analyses of network functions and failures in an effort to isolate problem areas, determine and perform required corrective actions, and then define and document configurations.
• Potentially conduct off-site support for network equipment outside NMCP.
• Provide on call support as needed to provide network management and operational support.
• Ensure that the information resources contained on supported networks are restorable in the event of equipment failure.
• Resolve problems that may require opening trouble tickets with the GSC helpdesk via their Service Now ticketing system.
• Install user requested data communications hardware and software.
• Maintain effective documentation regarding the network configurations within the command.
• Provide support in maintaining the Command’s Ethernet and Gigabit Ethernet Local Area Network (LAN).
• Provide Agency support in planning and installing new communications technologies.
• Maintain effective documentation regarding the Ethernet LAN/ATM Wide Area Network (WAN).
• Provide technical support to over 6,000 users who access the computer systems.
• Install computer/communications cable from the computer room and punch-down block locations with the Command to various locations.
• Configure internal and external switches.
• Maintain documentation covering the entire Command to include the Tricare Prime Clinics (TPCs) and Branch Medical Clinics (BMCs), and support activities cabling diagrams and document changes in hardware configuration or placement.
• Troubleshoot, inspect, repair, and replace parts to computer cabling configurations throughout the entire medical facility. Trace problems and repair broken or frayed wire, proper electrical contacts, and connections.
• Survey installation area to determine requirements, materials and work methods to install, or modify computers and peripheral equipment. Isolate future problems. Replace and reconfigure all malfunctioning routers, switches and internal CSU/DSUs.
• Notify vendors of software/hardware problems and the need for maintenance and provide technical support to correct hardware or communications problems. Test installed equipment connected via Ethernet, twisted pair, and single and multimode fiber.
• Trace circuits and replace parts as necessary.
• Provide technical support in receipt and shipment of computer/network…