IT Programmer Analyst II

Under general supervision, this position is responsible for providing technical support and maintenance for Tyler Technologies applications to city end users, requiring an understanding of database management and database practices, analyzes user needs, and test new programs and applications. Reports to Assistance Chief Information Officer.

Conducts testing for Tyler technologies system upgrades and patches as required. Reviews tickets regularly for timely resolution or escalation when necessary. Creates training documentation for processes and conducts training sessions for end users as needed. Serves as liaison with the vendor to address open tickets and collaborate with functional and technical teams to implement upgrades and fixes.

Reviews user requirements and needs for new software and performs analysis, design, implementation, installation, and training related to new software developed and/or acquired; and analyzes and plans systems based on consultations with management and/or staff.

Documents system plan and establishes an implementation schedule; designs and documents systems based on analysis results and further consultation with management and staff; develops databases, programs and procedures necessary to integrate and/or implement the system. Tests systems to determine operational reliability.

Carries out fact finding and program analysis of problems and applies established procedures to bring resolution; provides technical advice and support to users, including creating ad-hoc reports, data analysis and correction, training and problem solving; and assists in selecting hardware and software to be used by enterprise organizations.

Serves as technical advisor to user staff who do installs, modify and maintain systems and utility software on server computer systems; and provides server support related to network software.

Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.

Has thorough knowledge of the principles and practices of computer programming operations. Has thorough knowledge of the operating characteristics, capabilities, limitations, and service requirements of computers and auxiliary equipment employed in the current operations environment. Has thorough knowledge of the operation of computers and peripheral equipment. Some experience, education, and knowledge surrounding financial accounting business practices as they adhere to Generally Accepted Accounting Principles (GAAP).

Has considerable knowledge of the various types of input and output media. Has considerable knowledge of data processing operations, procedures, and terminology. Has general knowledge of modern office practices and procedures. Has some knowledge of the current literature, trends and developments in the field of computer operations. Is able to detect system and program failures. Is able to revise production and testing schedules for the achievement of maximum computer time utilization.

Is able to understand and follow complex oral and written instructions. Is able to prepare clear and concise instructions and convey them orally and in writing. Is able to establish and maintain effective working relationships as necessitated by work assignments.

Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts within department and division, and with co- workers and the public.

Maintains effective and efficient output of all duties and responsibilities as described under “Essential Job Functions.”

Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas.

Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time- off requests.

Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and…