Principal Account Manager

At ICIMS, we help our customers build winning work forces. Our Account Management team plays a critical role in enabling customers to unlock their full potential by attracting, engaging, hiring, and advancing top talent.

In this role, you will manage and grow existing customer relationships by delivering additional value through ICIMS solutions. You'll partner closely with customers to understand their business strategies, priorities, and needs, ensuring successful renewals, expansion opportunities, and overall customer satisfaction.

With a strong understanding of ICIMS solutions, proven customer success stories, and a well-established book of business, you'll have the tools and support needed to achieve both growth and retention targets. This role also offers advancement opportunities across Account Executive, Strategic Account Management, and leadership pathways as we continue to expand globally.

This position supports enterprise accounts with 5,000+ employees across the United States and is remote, with up to 25% travel required.

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage.

For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences.

ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact.

• Proactively solicit and drive new business within assigned accounts.
• Builds, monitors and handles a sales pipeline to ensure consistent achievement of quotas and metrics for assigned accounts.
• Leads the entire contract renewal process, including coordinated efforts with marketing, pre sales, sales management, accounting, services, legal and technical groups.
• Maintains accurate and timely customer, pipeline, and forecast data.
• Through a consultative approach, uncovers customer business issues and crafts value based proposals as a trusted advisor.
• Research target accounts to identify and assess customer needs and effectively links product value, features/benefits to those needs.
• Develops and maintains current product knowledge and can explain the business value of our offerings.
• Prepares presentations, demonstrations, investment summaries, and sales contracts.
• Conducts Executive Business Reviews, to develop a deep understanding of the client's needs and struggles. Links iCIMS' products back to key business issues.

• 5+ years of account management, customer relationship management or sales experience in Software-as-a-Service required.
• Shown success in consistently achieving retention and growth sales quotas.
• Demonstrated ability of basic sales acumen and drive to participate in a sales environment with quota responsibilities
• Ability to effectively connect with customers, build relationships, and uncover opportunities with a value based approach.
• Displays negotiation skills and ability to navigate a customer's internal organization (ex: finance, legal, IT).
• Abil…